Services

}

Needs Assessment & Consultation Services

What problem can packaging solve for you?

Packaging can be a tool to excite your customers, motivate future customers, reduce shipping costs, reduce fulfillment costs, and (of course) protect your product. Our team will consult with you to uncover opportunities for improving your packaging department or processes—and ultimately deliver profits to your bottom line.

What We Offer:

A field team who works as your personal packaging consultants
Packaging design made perfect for many different networks including: ground, air, international, and freight
Access to packaging testing services—make sure your packaging is FedEx, UPS, or Amazon ready
Specialized sales teams who understand the unique challenges of your industry
A network of trusted distributor, fabricator and converter partners ready to serve you

Two consultants discussing through a tablet

Technical Services

Always here for you.

Our customers are at the heart of our business and we understand that any amount of down time impacts your business. Our approach to service is two-fold: we proactively monitor your packaging machines through our proprietary PX3 software platform to schedule routine maintenance. And in the event of an immediate need, our field technicians are quickly dispatched to assist you.

Services:

Proactive monitoring of packaging machines though our proprietary PX3 system
Local Pregis field service teams—located near you to maximize uptime
Service Hotline for immediate support - 866.904.6979

Benefits:

Less downtime due to proactive preventative maintenance
Peace of mind that comes from knowing we are always on call

Person is discussing with a colleague while holding a machine part.

Need Technical Assistance? Get in touch with our experts

Training & Behavior Reinforcement

On-demand training for an on-demand world.

Packaging is only as good as how it is used. Now that average employee tenure is less than 2-years in many fulfillment centers, along with the annual influx of seasonal employees, it’s more important than ever to encourage steady behavior among your workforce. Pregis’ innovative behavior reinforcement techniques aid our customers in implementing and delivering a consistent customer experience with every interaction. Contact us to learn more about our Pregis virtual reality training platform launched in 2018, the first of its kind in protective packaging.

Services:

Standardized or custom “how to pack” posters
On-site employee training seminars
Pregis hosted classroom educational opportunities
Virtual reality training seminars

Benefits:

Less time getting new hires up to speed
Less damages as products properly protected
Consistent consumer experience

Pregis trainer is smiling in front of a presentation screen.

Design & Testing Labs

It’s our version of heaven. Just with packaging.

This is where new packaging ideas are born! Send our team your packaging challenges and we’ll design a solution to meet your requirements. We’ll also test the solution based on the environment your goods or package will be traveling through and support your fulfillment team implementing the solution.

Services:

Package design based on your unique product and goals
Package testing to simulate parcel networks
Film testing lab to validate stringent quality and performance requirements
Implementation support

Benefits:

Peace of mind knowing your packaging will survive parcel networks
Packaging cost optimization
Less employee packing errors

Pregis testing laboratory in Grand Rapids, Michigan

Custom Integration Services

Custom fit for you.

You’ve got your fulfillment process designed—but what about the packaging? Whether you call us before or after fulfillment design, we can build custom solutions to fit packaging seamlessly into your everyday workflow.

Services:

Workstation integration and design
WMS/OMS integration expertise
On-site consultation

Benefits:

Ergonomic solutions for your employees
Maximize throughput
Reduce labor touch points

Custom designed packaging machine system

Customized Packaging

Amplify your brand power.

We’ve all heard that first impressions count—for online retailers, that starts when your product first arrives on a customer’s doorstep. When you deliver an exceptional unboxing experience, you increase the likelihood of repeat orders, ultimately maximizing customer lifetime value. Wow your customers, and they’re more likely to champion you on their social networks, leading to free advertising and new customers.

The first step is making sure the product arrives damage-free. Next, create an emotional connection with share-worthy packaging. The Pregis Inspyre line, as well as custom branded packaging, will wow your customers with an #awesomeunboxingexperience!

Services:

Custom printing
Brand color match
Messaging support to convey your brand story, commitment to sustainability or corporate social responsibility
A network of distribution partners to supply custom designed boxes, printed tape and complementary services

Benefits:

Support your brand’s unique message
“Inspyre” excitement from your customers
Project sustainability message

HC Inspyre Blue is used inside a cardboard box package

AirSpeed Hybrid Cushioning protects products inside brown box

It’s What’s Inside that Counts: Why the Right Package Protection Is Key to Customer Satisfaction

While the box acts as the outer layer to get any package from point A to point B, it’s really what’s inside that decides the product’s fate. The proper inside the box protective packaging will determine whether it arrives to its destination unscathed or whether it will it be subject to its unpredictable journey.